Frequently Asked Questions
Find answers to common questions about our products and services
How do I determine my size?
Please refer to our comprehensive Size Guide located on each product page to find your perfect fit based on body measurements.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 30 minutes of placement by contacting our support team.
What materials do you use in your clothing?
Balabala prioritizes high-quality, sustainable fabrics. Detailed material compositions are listed under the 'Product Details' section of every item.
Do you restock items that are sold out?
Popular items are frequently restocked. We recommend signing up for 'Back in Stock' notifications on the specific product page.
How should I care for my Balabala garments?
To maintain the longevity of your clothes, we recommend following the specific care instructions found on the internal garment tag.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination.